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Shipping Policy – Michelle Maison

Last updated: June 2026

1. Scope of Application

This shipping policy governs the delivery conditions for products purchased through Michelle Maison. By completing a purchase in our store, the customer fully accepts the terms outlined in this document.

2. Shipping Costs

Michelle Maison offers free shipping on all orders, unless expressly stated otherwise during the checkout process.

3. Order Processing

All orders undergo verification, preparation, packaging, and logistical handling before being shipped. The standard processing time is between 1 and 7 business days after payment confirmation. Orders placed on weekends, holidays, or during periods of high demand may require additional processing time.

4. Delivery Times

The average delivery time is approximately 15 business days. Depending on product availability, order volume, logistical capacity, and external circumstances, the delivery time generally varies between 10 and 15 business days. In exceptional situations, this timeframe may be extended without constituting a breach of contract when due to circumstances beyond Michelle Maison's control.

5. External Factors

Delivery times are reasonable estimates and do not constitute an absolute guarantee of arrival on a specific date. Michelle Maison is not responsible for delays caused by:

  • Logistical problems at transport companies.

  • Overloads in transport networks.

  • Strikes or labor disputes.

  • Adverse weather conditions.

  • Technical problems with logistics service providers.

  • Customs or administrative controls.

  • National or local holidays.

  • Force majeure or extraordinary circumstances.

6. Order Tracking

When available, the customer will receive tracking information via email. Tracking status updates depend entirely on the systems used by the logistics service providers and may experience temporary delays. A temporary lack of updates does not necessarily imply a loss or a problem with the shipment.

7. Delivery Address

The customer is solely responsible for verifying that the delivery details provided are complete, correct, and up-to-date. Michelle Maison accepts no liability for delays, losses, or failed deliveries resulting from errors in the address provided by the customer. If an order is returned due to an incorrect or incomplete address, the costs of a new shipment may be charged to the customer.

8. Completed Deliveries

An order is considered correctly delivered when the carrier confirms the delivery at the address provided by the customer. Once this confirmation is registered by the logistics service provider, Michelle Maison considers its delivery obligations fulfilled.

9. Delayed Orders

Orders cannot be considered lost as long as they are still in transit within the logistical timeframes reasonably acceptable for international shipments. Before initiating a claim procedure, sufficient time must elapse to allow the logistics service provider to complete the delivery or conduct the corresponding investigation.

10. Lost Orders

In cases where the carrier formally confirms that the shipment has been lost, Michelle Maison will evaluate the situation and may, at its sole discretion, decide to:

  • Reship the product at no additional cost.

  • Issue a store credit/voucher.

  • Issue an appropriate refund, if applicable.

11. Partial Deliveries

For logistical reasons, stock availability, or operational efficiency, a single order may be shipped in multiple separate packages. The receipt of one package does not necessarily mean that the entire order has been delivered.

12. Modifications and Cancellations

Once logistical processing has begun, the modification or cancellation of an order cannot be guaranteed. Requests will be evaluated on a case-by-case basis, without any obligation for Michelle Maison to accept them.

13. Contact

For questions regarding shipping, tracking, or logistical issues, the customer can contact our customer service via the official channels published on the website.